This Refund Policy explains how 5 Kings Marketing (“5 Kings,” “we,” “us,” or “our”) handles refunds for the services and products we sell. By purchasing from us, you agree to the terms below.
1. Summary
Because most of what we sell is custom professional services (SEO, paid media management, AI marketing automation, web development, and similar engagements) and digital goods delivered on access-based infrastructure, all sales are generally non-refundable once work has begun. We do, however, stand behind the quality of our work and offer the remedies described below.
2. Services (SEO, Paid Media, AI Automation, Development)
Service engagements are defined by a written Statement of Work (SOW), Master Services Agreement (MSA), or signed proposal. Each SOW specifies the deliverables, timeline, fees, and any performance commitments. Refund terms for a given engagement are governed by that SOW, which takes precedence over this Refund Policy in the event of any conflict.
- Before work begins. If you cancel an engagement before we start any work on it, you are entitled to a full refund of any fees paid for that engagement, less any non-refundable third-party costs we have already incurred on your behalf (for example, paid media spend, stock-asset purchases, or domain registrations). We will itemize those costs for you.
- After work has begun. Once any deliverable, audit, campaign build, or billable work has started, fees for the work already performed are non-refundable. For month-to-month retainers, you may cancel at any time with 30 days’ written notice; prepaid retainer fees covering the notice period are non-refundable, and any prepaid amounts covering months after the notice period will be refunded pro rata.
- For fixed-fee projects (e.g., a website build). If you cancel a fixed-fee project after it has started, we will refund the unused portion of the fee (i.e., the fee minus the value of work already delivered and any non-refundable third-party costs), calculated at the milestone schedule in the SOW.
- Performance-based or “no-results” refunds. Because SEO, paid media, and similar outcomes depend on factors outside our control (search engine algorithms, competitor activity, market conditions, your cooperation, etc.), we do not offer refunds on the basis of not achieving a specific ranking, traffic, or revenue target unless your SOW explicitly includes a performance guarantee with defined remedy terms.
3. Digital Products, Templates, and One-Time Purchases
For one-time digital purchases (templates, theme licenses, plug-in licenses, downloadable resources, and similar products delivered as files or access credentials), we offer a 14-day refund window from the date of purchase, provided that:
- You have not substantially consumed or extracted the core value of the product (for example, a template whose source files have been downloaded cannot be refunded, since the deliverable is no longer recoverable); and
- You can demonstrate that the product does not perform as described in its listing, is materially different from the listing, or is defective.
To request a refund for a digital product, contact us at the address below with your order number and a description of the issue. We will respond within 5 business days.
4. Subscription Services
Subscription services (for example, our hosted SEO-audit subscription or any recurring SaaS product we resell) bill on a recurring basis (monthly or annual). You may cancel at any time to stop future renewals. Refunds for the current billing period are handled as follows:
- Monthly subscriptions: no refund for the current month; the subscription simply does not renew at the end of the period.
- Annual subscriptions: prorated refund of the unused full months, less any non-refundable setup or onboarding fees, if you cancel within the first 30 days. After 30 days, no prorated refund is offered; the subscription runs to the end of the paid term.
5. Disputes, Chargebacks, and Payment-Plan Default
If you have a billing concern, please contact us first — we will work with you in good faith to resolve it. Filing a chargeback with your card issuer before contacting us to resolve a dispute is a material breach of your agreement with us, and may result in suspension of services pending resolution.
If you are on a payment plan for a fixed-fee project and miss a scheduled payment, we will notify you and provide a 7-day cure period. If the overdue balance is not cured within that period, we may pause work and accelerate the remaining balance per the terms of your SOW.
6. How to Request a Refund
To request a refund, contact us with your name, order or invoice number, the service or product in question, and a brief description of the reason. The fastest way to reach us is:
- Phone: (954) 994-1440
- Email: [email protected]
- Mail: 5 Kings Marketing, Attn: Billing, [mailing address on file with your SOW or invoice]
Refund requests are typically reviewed and a determination issued within 5–7 business days. Approved refunds are credited back to the original payment method; processing time at your bank or card issuer may add an additional 5–10 business days.
7. Changes to This Policy
We may update this Refund Policy from time to time. The “Effective” date at the top of this page reflects when the current version went into effect. Material changes will be noted by an updated effective date and, where appropriate, communicated to active customers by email. The version of this policy in effect on the date of your purchase governs refunds for that purchase.
Effective: July 17, 2026. If you have any questions about this Refund Policy, please contact us at (954) 994-1440 or [email protected].